FAQ

How do I place an order?

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​​To order our eco friendly bags online, please select the required style, choose your colours and quantities and then press "add to basket".

 

Payment and Shipping 

 

Coronovirus update 23.3.2020 we continue to send out orders and will update if this changes

 

The following delivery charges will be added to each order at final checkout stage once you have entered the delivery address.

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UK delivery           £3.50 per order

Europe delivery    £10.00 per order 

Worldwide orders £15.00 per order

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Payment for your order can be made over the phone (01299 827092), by card, cheque or through Paypal

 

.Returns & Refunds

 

We care about the products we sell and the service we give. It is really important to us that you are delighted with your order.

If for some reason you are not completely satisfied, please return the product to us. Any refunds will be fulfilled within 7 days. We will refund the purchase price plus your cost of sending it back to us up to a maximum of the amount you were charged for postage.  Please note the postage refund will not exceed the p&p charged.

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Please include the returns card and indicate if you would like a refund or a replacement.

The goods should be returned to:

Returns

Turtle Bags

1, Hardcastle Villas

Worcester Road

Stourport on Severn

Worcestershire

DY13 9PA

If you have any questions about how to return goods, please call us on: 01299 827092